Emmanuel Chijinkem Ukah
Human Resource Manager • Business Strategist • Capacity Development Leader
Professional Summary
Human Resource and Operations Professional with over 7 years of progressive experience leading people operations and driving organizational performance through strategic HR leadership, talent management, workforce planning, business operations management, and organizational development across consulting, digital media, real estate, and e-commerce sectors. Demonstrated expertise in building scalable teams and compliant HR structures, managing multicultural teams and cross-functional operations, and supporting management in achieving business goals by aligning people strategy with business objectives. Known for a structured, analytical, and collaborative working style. Globally adaptable professional with strong analytical, leadership, and stakeholder management capabilities.
Core Competencies
Human Resource Management • Strategic Management • Talent Management & Employer Branding • Workforce Planning • Performance Management • Employee Relations & Engagement • Learning & Development • Change Management • Organizational Development • Leadership & People Management • Business Operations • HR Policies & Compliance • Project Management • Business Development Strategy • Stakeholder & Relationship Management • Process Improvement • Coaching & Mentoring.
Professional Experience
Realtor / Assistant Manager
May 2023 – Present- Manage recruitment, onboarding, training, and supervision of real estate sales teams.
- Support operational planning, performance tracking, and team development initiatives.
- Built and coordinated 100+ direct and 21+ indirect team members within two months.
- Strengthened internal structures that improved sales performance and accountability.
Agency Manager / Business Developer
Dec 2022 – Present- Lead recruitment, onboarding, training, and performance management of digital hosts and agency teams.
- Support senior management with workforce planning, team structuring, and operational reporting.
- Develop people-focused strategies to improve engagement, retention, and productivity.
- Recruited and managed 500+ hosts and 30+ high-performing agents.
- Contributed to system improvements that increased user retention and platform usage such as adding USD withdrawal methods.
Operations Manager / Content Manager
Dec 2021 – Mar 2022- Manage daily operations, HR service delivery, and internal coordination.
- Support client-facing HR solutions and operational process improvements.
- Contributed to business growth through improved service quality and customer retention.
Human Resource Manager
Sep – Nov 2020- Lead end-to-end recruitment, training, and supervision of Regional Marketing Executives.
- Implemented retention, performance management, and reporting structures.
- Built 12 effective Regional Marketing Executives that accelerated organizational performance within two months.
Education
Evangel University - Akaeze – Ebonyi State, Nigeria